AgentX Console
Case number
1234567
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Laptop Thumbnail
ABC1234
Latitude 5XX0/ 5XX8
Warranty: Expired
Active caseNot available
Dispatch history
Contact details
CID
AR Assistant
HVH0N21|
Drivers & download
!
Onsite hardware service is unavailable for this system.
Tag history
Important data available

Here's the summary of customer interaction with phone/email/chat support for the last 30 days.

2Inbound calls & emails
6Outbound calls & emails
12( 7 days )
14( 30 days )
Inbound repeat calls & chats
4Total dispatch count
11( 7 days )
10( 30 days )
Repeat dispatch count
9Total parts count
7Major parts count
14 daysRecent case age
Hard disk failurePrevious issue
Hard diskLast part replaced
70%Customer Experience
T0060 No POSTLast Guided solution used
MotherboardLast recommended step

Enter symptom description

Or

ePSA/SupportAssist on-board diagnostics (eDiags)

PathForward (PF)

Follow Guided Solution: Slow Performance, Lockup and Freeze Troubleshooting

Do you agree with the recommendation provided?
Top known issues | Choose applicable PSQN
1. 131582 - Multiple Inspiron and Vostro platforms may encounter touchpad warp or floating issue
2. 135009 - LCD brightness constantly changing with Intel Display Power Setting enabled
3. 194424 - How to Calibrate LCD Panel Color Temperature in Windows 10
4. 144342 - Intel Optane SSD not detected on multiple platforms
You can follow recommendations and perform RemoteActions on the customer's device to keep it running in optimal condition.

Drivers & downloads

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2 Critical updates

Last scan

Oct 8, 2022, 5:12 pm

Scan hardware

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01 Critical alert

Last pending alert

Oct 8, 2022, 5:12 pm

Boost performance

No new update

Last run

Oct 18, 2022, 1:02 pm

Optimize network

No new update

Last run

Oct 18, 2022, 1:02 pm

Remove viruses & malware

!
No new update

Last run

Oct 18, 2022, 1:02 pm